Refund Policies

Refund policies for each program are listed below. If you have any questions about these policies please contact the club treasurer.

New Rochelle Lightning

NRLH is a non-profit, volunteer-run organization, and our budget is based on committed player registrations to cover ice costs, coaching, league fees, and other operational expenses. As such, we have established the following refund policy for the 2025-2026 season: 1. A non-refundable deposit is required to accept a roster spot. This deposit secures the player’s place on the team and is not refundable under any circumstances. 2. Payments for the season are made according to the selected payment plan through our registration platform. Once the season begins, all payments are non-refundable except in the cases outlined below. 3. Refund exceptions may only be considered under the following circumstances: - Season-Ending Injury or Medical Condition – A prorated refund may be considered if a player sustains a season-ending injury, verified by a doctor’s note. - Relocation – If a player’s family moves outside a reasonable commuting distance, a partial refund may be reviewed on a case-by-case basis. 4. No Refunds for Player Withdrawals or Dismissals If a player voluntarily withdraws from the program, no refund will be issued. If a player is dismissed from the team due to violations of the NRLH Code of Conduct or disciplinary actions, no refund will be provided. All refund requests must be submitted in writing to info@nrlh.org and will be reviewed by the NRLH board. Any approved refunds will be subject to administrative fees and costs already incurred by the organization. Thank you for your understanding and commitment to NRLH. If you have any questions about our refund policy, please reach out.